Patient Tech Support for Seniors (in‑home)

Service area

Louisville, KY • Jeffersonville, IN • Southern Indiana (and nearby areas). If you’re unsure, call and ask.

What I support

Any platform is welcome: iPhone, Android, iPad/tablets, Windows, Mac, printers, Wi‑Fi, smart TVs, and more.

New device setup & learning

• New phone/tablet/computer setup
• Moving contacts, photos, and accounts to a new device
• Setting up email, calendars, and contacts
• App installs and removing confusing apps
• Simple “how‑to” lessons with written steps
• Practice sessions: you do it, I guide

Internet, Wi‑Fi, printers & home networking

• Wi‑Fi troubleshooting and improving coverage
• Router and mesh Wi‑Fi setup (where allowed by ISP)
• Connecting phones, tablets, and TVs to Wi‑Fi
• Printer setup: Wi‑Fi printers, scanning, printing from phone
• Password help for Wi‑Fi and devices (with permission)
• Basic cable/streaming device setup (Roku/Apple TV/etc.)

Computers (Windows & Mac)

• Speed‑ups: updates, storage cleanup, startup cleanup
• Software installs and uninstalling unwanted programs
• Email setup and troubleshooting
• Web browser cleanup: bookmarks, homepage, tabs
• Backups (external drive or cloud options)
• Printer and scanner troubleshooting

Phone help (iPhone & Android)

• Making calls, texts, photos, voicemail, contacts
• Cleaning up the home screen (bigger icons, fewer apps)
• Ringer volume, hearing support, Bluetooth pairing
• Photo organization and sharing with family
• Spam call settings and blocking unwanted numbers
• Video calls (FaceTime/Zoom/Meet) setup and practice

TV, streaming & remote controls

• Smart TV setup and making it easy to use
• Streaming apps (Netflix, YouTube, etc.) login help
• Remote control simplification and labeling
• Fixing common “no signal” and input issues
• Sound/closed captions/subtitles setup

Safety, privacy & scam awareness

• Removing obvious spam and cleaning up browser notifications
• Setting up two‑factor authentication (2FA) when desired
• Password manager setup (optional)
• Basic device security settings and updates
• Help spotting scam calls, texts, and emails
• Social media privacy checks (if you use it)

I never pressure you to share passwords. If a password is needed to fix something, we handle it calmly and respectfully.

Accessibility & assistive technology

• Bigger text, magnification, contrast adjustments
• Voice typing, dictation, and voice assistants (Siri/Alexa/Google)
• Closed captions, hearing settings, and loudness adjustments
• Screen reader basics (when desired)
• “One‑tap” shortcuts for common tasks
• Emergency contacts and medical ID setup (device features)

If it’s beyond tech

If you need hardware repair, rewiring, major electrical work, or specialized services, I can recommend trusted partners and help coordinate the next step with your permission.

See Trusted Partners.

Pricing for tech help

$60 per hour.

$50 House‑Call Booking Fee to reserve your time on the calendar. This fee is non‑refundable if the appointment is not cancelled at least 48 hours before the scheduled time.

We can discuss cost before arrival. Hourly, flat quote, or time‑block billing are all available — whatever feels easiest for you. See Pricing.